Dishaya / Careers / UX Researcher

UX Researcher

Find where trust breaks, before users leave: the person who knows why someone did not send the report.

Product & Design · Remote-First · Founding Equity

About Dishaya

Dishaya makes research people can actually send. One question in; a client-ready report, deck, and source ledger out, with every claim checked against the exact passage it cites and labeled verified, partial, unverified, or contradicted. What fails the check is disclosed, never hidden. We are early, independent, honest about both, and building toward one ten-year outcome: "Verified by Dishaya" becoming a mark a reader trusts before they read. More in About and Principles.

Why This Role Matters

The product's promise ends with a person sending a report to someone whose opinion of them matters. Usage numbers can show where that stops happening; only research can show why. We are early enough that every decision is still cheap to change, which makes an honest read on users the highest-leverage input the company can have. You are the person who brings it, even when it is uncomfortable.

What You'll Work On

• Continuous discovery with real users: a steady rhythm of conversations and studies, not a once-a-quarter project.
• The honest read on activation and drop-off: where trust breaks between the first question and the first sent report, and why.
• Turning findings into specific product changes: recommendations concrete enough that a designer or engineer can act on them the same week.
• The research ethics bar: informed consent, participant privacy, honest incentives, and no dark patterns anywhere in a study.

We describe work by the outcomes you will own rather than by our internal systems; you will see everything on the inside from day one.

Responsibilities

• Plan and run mixed-methods studies: interviews, usability sessions, surveys, and analysis of the usage data we already have.
• Recruit and talk with users directly; at our stage there is no research ops team, you are it.
• Synthesize crisply: findings framed as decisions the team should make, ranked by evidence, not volume.
• Keep a lightweight record of what we know about users, so learning compounds instead of evaporating.
• Protect participants: consent, privacy, and dignity are non-negotiable in every study we run.

Required Qualifications

• Mixed-methods experience: you have run both qualitative and quantitative studies and know when each one misleads.
• Crisp synthesis: you can turn twenty hours of interviews into one page a busy team acts on.
• You have changed a roadmap with evidence, and can tell that story: what the team believed, what you found, what shipped differently.
• Clear, calm written communication.

Preferred Qualifications

• Experience researching trust, credibility, or high-stakes decisions: professional tools, finance, health, legal, or similar.
• You have been the first or only researcher somewhere and built the practice from nothing.
• Comfort pulling and reading product usage data yourself, without waiting on a data team.

Nice To Have

• Published case studies, talks, or writing that shows how you think.
• Experience studying document, search, or knowledge tools, where the output is something users share onward.

What Success Looks Like

• 30 days: you have talked with real users, you have a first honest map of the journey from first question to first sent report, and one finding has already changed something specific.
• 90 days: discovery runs on a steady cadence, the team can name the top three reasons people do not send the report, and at least one shipped change traces directly to your findings.
• 365 days: every quarter, at least three shipped changes trace directly to research findings, and the roadmap reads differently because you are here.

Team Principles

• Honesty over fluency, in the product and in code review.
• Delete before you add; every abstraction earns its keep.
• Evidence over enthusiasm; direction comes from users.
• Small, senior, trusted; you own outcomes, not tickets.

Benefits

• Founding-level equity; early means it matters.
• Remote-first, judgment over time zones.
• The hardware and tools you need, without a procurement dance.
• Direct access to how the company runs: numbers, decisions, reasons.

Interview Process

1. Intro conversation (30 minutes): the honest state of the company, and what you want to build.
2. Craft deep-dive: real decisions inside work you shipped.
3. Paid working session: scoped, close to the real job, never spec work we ship.
4. References and a clear written offer, fast.

Equal Opportunity

Dishaya is an equal opportunity employer. We evaluate candidates on craft, judgment, and alignment with how we work, never on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.